Warranty Information - 2026
Product Care & Warranty
Lucy Montgomery products are thoughtfully designed to be enjoyed for years to come when properly cared for and used as intended. In the event that an issue arises, we’re here to assist with structural warranties on applicable pieces.
Each product in the Lucy Montgomery Collection has its own specific care guidelines. Please refer to the care label attached to your item or the product page on our website for detailed instructions.
Cushions
We do not offer a warranty on cushions. We recommend dry cleaning only to maintain their quality and longevity.
Upholstered Furniture – 2 Year Structural Warranty
We offer a 2-year structural warranty on all upholstered pieces. Please note, this does not cover fabric. To ensure the longevity of your item, please follow the care instructions provided on the product page.
Linen
We do not offer a warranty on linen or other fabric items. Please follow the care instructions outlined on the relevant product page to maintain the integrity of the fabric.
If your item arrives faulty or damaged, please contact us at lucy@lucymontgomery.com within 14 days of receiving your order so we can assist promptly.
Warranty Terms:
The benefits given to You by this warranty are in addition to other rights and remedies You have under law in relation to the Goods or Services to which this Warranty relates. Our Goods come with guarantees that cannot be excluded under the Australian consumer Law. You may be entitled to have the Goods repaired or replaced if the Goods fail to comply with Lucy Montgomery Collection's quality and design standards, and the failure does not amount to a major failure. We will not be liable for any claim for breach of any warranty given under these warranty terms unless You satisfy us that You have strictly complied with any of Our instructions relating to the relevant Goods. You must; (a) notify Us in writing of Goods or services failed to comply with the relevant Warrantees detailed above within 24 hours of the delivery of the relevant Goods or if after delivery within the Warranty period; and (b) provide photos accompanied with a written comment of the alleged fault or defect to facilitate the claim process; and (c) preserve as far as possible for Our inspection, Goods that are alleged not to comply with the relevant warrantees. We will; (d) Confirm receipt of Your notice within (3) business days; and (e) investigate the alleged fault. This investigation may include inspecting the photos and comment provided by You, contacting You for further details on inspecting the item in question; and (f) Notify You in writing stating whether We accept or reject Your claim within 14 days. If We find a claim to be valid, We will at Our option, repair, replace or reimburse You for the costs of the Goods in accordance with these Terms and any applicable Australian consumer law. If an inspection is required to determine the nature and cause of the issue, this will be conducted by a representative of Ours at a mutually convenient time.